Courtesy W. Jayson Hill

Courtesy W. Jayson Hill

Auburn University / Renovation of Draughon Library Entry Areas

Participatory Design of Entry Areas of Draughon Library; qualitative research to develop design requirements for library areas adjacent to a newly constructed classroom building. Opening Fall 2017.

Courtesy James Mullins

Courtesy James Mullins

Purdue University / Wilmeth Active Learning Center

Planning, training, consultation, and analytical work to help Purdue University build a  new combination classroom-library building. Opening Fall 2017.

Courtesy Lemuel Espinosa

Courtesy Lemuel Espinosa

Montgomery College Libraries Ethnography Study

A three-year, three-campus project to understand the academic work practices and needs of community college students at Montgomery College, the community college of Montgomery County, MD. The results of the study have informed space, service, and resource redesigns. See for a range of reports covering all three years of the project.

Courtesy Sandra Vicchio & Associates

Courtesy Sandra Vicchio & Associates

Baltimore, MD / Enoch Pratt Free Library

Training of staff and engagement of teen library patrons to develop requirements for renovation of large space of this historic Baltimore library into a teen center. Renovation currently underway.


Government Publishing Office

Participatory Work-Practice Study of Federal Depository Libraries: a project to develop qualitative requirements for new software development (

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University of Rochester / VISTA Collaboratory

Interviews and design workshops with prospective users to develop qualitative requirements for the new visualization-wall facility. Opened Fall 2014.


eXtensible Catalog

User research in support of developing an open-source system to unify access to traditional and digital library resources (

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Yale University / Digital Humanities Lab

User studies to develop a qualitative program for the new digital humanities lab in Sterling Memorial Library. Opening in 2018.

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Yale University / Renovation of Bass Library

A broadly inclusive project to engage students, staff, and faculty members in the identification of academic work practices and needs to be met by a renovated undergraduate library and to develop innovative methods of connecting students to physical collections. 

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University of Rochester / Gleason Library

Created the informational basis for renovation of 20,000 sq. ft. collaborative study space using anthropological techniques and facilitated inclusion of students in the design process. This project resulted in a widely read book, Studying Students: The Undergraduate Research Project at the University of Rochester (ed. with Susan Gibbons), and inspired similar library-led, user-centered design projects in academic libraries throughout the US and internationally. Opened Winter 2007.